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Re: Turnitin Error - Session ID missing from URL

by Sam Hegarty.  

Hi Jennifer.

It is a really unhelpful error message!  When we get that, it's because a student has changed their email address in their Moodle profile which Turnitin doesn't like.  To change it, go to the url below, select the user(s) who are having the issue then click relink user(s).

http://yourmoodleurl/admin/settings.php?section=modsettingturnitintool (then click unlink users)

If that fails, turn on Enable Diagnostic Mode (in the settings of that same url), try uploading an assignment then click on the logs link to get details around what went wrong.

Hope that helps!

Sam


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