by Ken Farrimond.
Hi John
Thanks for the really helpful post. We were having a similar difficulty, with all Turnitin submissions after a particular date stuck on "pending". Turning on the diagnostics we could see in the Activity log that there were problems with an email address. This enabled me to find the user with an email address containing a space.
It would be a great improvement if one failure did not stop all assignments being processed. Also, if such errors could appear in the Errors page on the Turnitin Plagiarism plugin page that would make tracking errors much simpler.
Many thanks for your help, it saved some annoyed markers and students.
Ken