by Mary Cooch.
OK- can you
- confirm you have the Atto and TinyMCE editors enabled on your site and that the students in question have chosen one or other of those in their Preferences, accessible from their profile? If they have chosen Plain text then they will only see plain text.
- confirm yours is a MoodleCloud site as you mentioned earlier? If so then we can alert the MoodleCloud people to your problem, specific to MoodleCloud.