I've encountered a situation where an instructor is unable to grade a student's submission. When the instructor or I click on the link to grade the submission the browser spins, then after 30 seconds a 500 error is thrown and a blank screen appears.
The problem appears to be a 700 page PDF submission.
I've checked the logs for errors and enabled debug info for only my user I'd, but nothing displays.
Turning off PDF annotation site-wide fixes the problem, but turns off the feature for everybody.
Is there a recommended version of gs to use?
Is there a way to increase the timeout for PDF annotator?
Is there a way to turn on debugging for PDF annotator?
Is there a way to disable PDF annotator for only a single submission?
The current plan is to reproduce the problem on another server, then upgrade Ghostscript.
Have others run onto this problem or found a fix? Thanks!