Dear all
We are currently unable to delete any submissions made to Turnitin via our Moodle Basic installation. I have logged a ticket with Turnitin Support, but I don't want to wait for them for a solution and then the issue lies on our side.
We know the following:
1. We receive the same error message every time when we want to delete a submissions: Moodle Integration Error 430 (see image attached)
2. Submissions that we are unable to delete also does not reflect under Grades for that specific Assignment in the Moodle course
3. Once you clicked on the Turnitin-link in the Moodle course, the following screen states on the top right "View # submitted assignments" and this number correlates with the number of assignments visible under Grades, but not necessarily with the total number of assignments visible under the Turnitin-link.
4. One Turnitin-link/assignment can have submissions that we are able to delete (and visible in Grades) and submissions that we cannot delete (and which are not visible in Grades)
5. There are more and more submissions via Turnitin that we are unable to delete vs. those that we can
Moodle version: Moodle 2.5.3+ (Build: 20131129)
Moodle Basic: Version 2.3.5
Any idea what could cause this issue?
Thank you,
M Horn